”Partnership is the key to success” is a motto we live by at PJM. We believe that close collaboration and in-depth knowledge of our customers’ processes and needs are vital to delivering the best possible solutions.
At PJM, we have three extremely skilled and experienced Key Account Managers: Kenneth Thielsen, Nam Nguyen, and Flemming Holm. They spend a lot of time and energy on maintaining and strengthening the partnerships we have with our existing customers, and building relationships with new ones. Their aim is to provide our customers with the best possible solution as well as a smooth and transparent project execution.
A strong team from the very beginning
Our Key Account Managers play a big part in the beginning of a new project. They are your first point of contact and will make sure that your needs and requirements are assessed and determined before the initial design is developed by our Front-End Design team. There is a strong collaboration between our Front-End Design and our Key Account Management. They work closely together to ensure you get creative concepts and the right technical solution for your specific needs.
“It is very valuable that we have a team that is 100 % dedicated to designing concepts in the initial stages of a new project. Our Front-End Designers focus on staying on top of the newest technology to ensure we present our customers with innovative solutions that will add value to their production. “
Kenneth Thielsen - Key Account Manager for our Medico customers - explains.
Kenneth and his colleagues also participate in our pre-projects, where you can experiment with new solutions or improvements to existing designs. This is a great opportunity for you to discover and minimise risks before the project starts. When facilitating a pre-project, we prioritise having you involved closely in the process to achieve the optimal automation solution for you.
Quality solutions are built from experience and creativity
Our project teams consist of people with a lot of experience and knowledge when it comes to creating automation solutions of the highest quality and durability. This makes us adept at designing and building complex solutions that are custom-made for your site, process or production set-up. Whether you need an assembly solution, a special-purpose packaging line or a material handling machine, we can develop a solution that adds speed, precision, and flexibility to your automated processes.
“The feedback from our existing customers is that we deliver durable and reliable solutions that maintain a high performance for a long time. We have customers who have been with us for many years, which is a testament to the quality of our machines. And as part of the BILA Group, we now have access to resources which enable us to provide our quality solutions to more customers and on a much larger scale.” Nam Nguyen, Key Account Manager for our Pharmaceutical customers, emphasises.
Throughout the project, we aim to use our experience and know-how to your advantage. This can be in the form of suggestions on technical improvements, recommendations regarding documentation and validation, integration of different processes into the final solution, etc. When working with us, you get a team of experts who use their skills to create innovative and reliable solutions for you.
A partnership beyond individual projects
We understand and meet the need for continuity when you are teaming up with a supplier to expand and strengthen your production. When working with PJM, you have a dedicated Key Account Manager as your single point of contact across projects. This means you have one person who will follow the project from start to finish and ensure that the transition from quotation to project execution runs smoothly.
“As a dedicated Key Account Manager, I strive to give our customers the highest level of transparency and involvement in the project. Through frequent meetings with me and the project team, we provide our customers with an update on the progress while making sure that we are aligned before we take the next steps in the project. Furthermore, it is my job to be the link between the quotation phase and project execution, which means I guarantee that everything that we agreed upon and addressed in the beginning is part of the project going forward", Kenneth Thielsen elaborates.
Each of our Key Account Managers has their own business area. Because of this, they are experts in their field and know how to accommodate the needs of their customers. And they follow their customers across projects to foster continuous improvements and even closer collaborations.
At PJM, we aim to establish and maintain strong partnerships with our customers so we can keep designing and building automation solutions that add value to their production set-up.
We are well-versed in the newest technology and use it to develop a solution that benefits your production. We have a strong documentation and validation department that is part of the project team, so we can deliver a complete documentation and validation package that can be implemented directly into your systems.
As your strategic automation partner, we provide you with a strong product package that goes beyond the actual machine and a partnership that extends across projects.
