Precision and compliance are non-negotiable when working with automation solutions. At PJM, we understand that validation and documentation aren't just final steps—they are integral to ensuring quality and streamlining our customers' projects from start to finish. To enhance this offering, PJM has brought together validation and documentation under one dedicated department, reinforcing our commitment to delivering complete, high-standard solutions that fit seamlessly into customer workflows. This strategic step strengthens PJM’s internal collaboration while elevating the value we provide to our customers.
A strategic focus on expertise
By consolidating the expertise of both validation and documentation specialists, PJM ensures that every project benefits from a holistic approach. This alignment allows for clearer communication, more thorough reviews, and faster adjustments to meet customer needs. With seamless internal collaboration, potential gaps are minimized, and our ability to tailor solutions to specific project requirements is greatly enhanced.
The internal benefits are equally significant. This new structure empowers PJM’s teams to summon their knowledge, refine processes, and develop a unified, standardized approach to validation and documentation. Over time, this shared expertise forms the backbone of what we now refer to as the "PJM way" - a consistent, reliable method that customers can trust to meet industry demands.
Video: Tanja Lykke Petersen, Manager, Documentation & Validation Management
Enhancing value for our customers
At PJM, we believe that strong internal processes translate directly into greater value for our customers. By integrating documentation and validation services, we ensure that customers receive compliant packages that are easy to implement within their validation frameworks. This reduces complexity on their end and saves valuable time during project integration.
Customers gain more than technical documentation—they receive a fully formed package that aligns with their internal requirements, ensuring smoother operations once the solution is delivered. This focus on usability means our documentation and validation services continue to support projects long after implementation, reflecting PJM’s goal of fostering long-term partnerships.
According to Tanja Lykke Petersen, PJM’s Manager of Documentation & Validation Management, this alignment reflects a larger shift in how the company approaches customer collaboration. Tanja adds,
“By uniting our competencies, we ensure our customers receive solutions that meet their exact requirements, making it easier for them to integrate our work directly into their production.”
A long-term vision for leadership
Looking ahead, PJM is focused on expanding its position, which includes validation and documentation services. This evolution isn’t just about internal efficiency—it’s about setting new industry standards. By continuously investing in this area, PJM positions itself as a trusted partner capable of delivering solutions that go beyond technical excellence to provide real, practical value to customers.
Tanja and her team envision a future where PJM’s validation and documentation services are recognized as benchmarks for quality. About the development of PJM's validation and documentation services, Tanja adds;
“Our goal is to grow this department into a leading force in the market. By standing alongside our customers throughout the project lifecycle, we will show them that we are committed to their success.”
With this strengthened department and a clear strategic vision, PJM is not just adapting to industry demands but actively shaping the future of validation and documentation in automation solutions.
Wish to know more about what benefits your upcoming projects will gain from implementing Validation Management? Click here, to read more about our Department of Validation- and Documentation Management.
